Refund

Welcome to BBC LASHES

 

Our goal at BBC LASHES is for you to love every piece you order but we know that returns happen. So we hope this makes it a simple process for you.

 

HOW DO I I START A RETURN?

Start your return by clicking the Return Portal link here. Once you enter your email address a link will be sent to you to guide you to your Order History. Once there, please select the eligible items you would like to return. Once you have finished the Returns process, a packing slip and Return label will be emailed directly to you. Print the label and packing slip and please include the packing slip in the box with your items. Please ensure all approved items on the packing slip are included in the same package.

 

WHAT IS YOUR RETURN POLICY?

Within 14 days:We gladly accept returns for a refund (less the $2.00 return label cost) if postmarked within 14 calendar days from the date you receive your order.  Your return shipping is FREE if you opt for an online credit!

 

After 14 days: After 14 days, we will accept returns for an online credit only (less the $2.00 return label cost) if postmarked within 30 calendar days from the date your order was shipped.  Free shipping is not available after 14 days.

 

WHAT QUALIFIES FOR A RETURN?

Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.

Items purchased with a 30% or more coupon code are final sale and cannot be returned.

MY ITEM ARRIVED DAMAGED. WHAT DO I DO?

If you receive an item that is damaged, please notify our customer service department within 3 days. You can email them at BBCeyelashes@gmail.com. We ask that you please include photos of the damage to expedite the process. 

 We do our best to accurately depict the correct colors of our lashes style but colors may vary due to photography lenses and lighting. These situations do not qualify as defects but you most certainly can still return them. 

 

MY ITEM IS MARKED FINAL SALE. CAN I STILL RETURN IT?

Items marked with Final Sale cannot be returned, refunded or exchanged. We do not charge restocking fees but Final sale items are limited to heavily marked down items from past seasons as well as items that cannot be returned for sanitary reasons. Gift cards are also final sale items.

For any questions, please contact BBCeyelashes@gmail.com.

 If any returns do not meet the requirements listed above, our amazing customer service team will contact you via email or phone. 

 

ARE YOUR RETURN LABELS FREE?

Not right now but we are always working on improving our customer service experience. Currently, if you choose to use the pre-paid UPS return label sent to your email, the $2.00 cost of the label will be deducted from the return total once we process your return.  

Original shipping charges are not refundable. 

If you choose to not use the Pre-Paid label, you may use the shipping carrier of your choice however, you will be responsible for paying postage. Please keep a record of your tracking number so you can follow your order back to us.

 

WHAT PACKAGING SHOULD I SEND THE RETURN IN?

You are free to return your items in the original packaging or any packaging that will safely return the items back to us. Please do not staple any bags as it can damage the items. 

 

WHAT IS YOUR RETURN PROCESSING TIME?

Once you receive an email indicating your return has reached our warehouse, please allow us up to 14 business days for us process your return. We appreciate your patience while we work to increase staffing and processing time. We are always working to increase the customer experience and we hope to speed up this process shortly. 

 

DO YOU SELL RAINBOWS AND HUGS?

Of course!

We want you to feel awesome about your purchase and if you don't, allow us to figure out how we can help you. 

 

Thank you SO much for shopping with our small business! We would be nothing without you.